1. Introduction
At Royal Maintenance Group (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide when using our website https://royalmg.com (the “Site”). This document outlines our Privacy Policy and Terms and Conditions, explaining how we collect, use, and safeguard your data and your rights regarding that data. By using our Site and services, you agree to the collection and use of information in accordance with this policy and to the terms outlined below.
2. Who We Are
Our website address is https://royalmg.com. We offer commercial services and communication through text messaging, which is facilitated using third-party services like CallRail. This policy applies to all users of our Site and services.
Privacy Policy
3. Information We Collect
We collect various types of information from users of the Site, including:
a. Personal Information
When you interact with us, we may collect personal information such as:
- Your name, email address, and phone number.
- Comments you leave on the Site, including the visitor’s IP address and browser user agent string for spam detection.
- Mobile numbers provided when you opt into our text messaging service.
b. Non-Personal Information
We may collect non-personal information such as:
- Browser type and version.
- IP address.
- Operating system.
- Pages you visit on our website.
4. Cookies
a. What Are Cookies?
Cookies are small data files placed on your device when you visit the Site. We use cookies to enhance user experience and store certain preferences.
b. How We Use Cookies
- If you leave a comment on our site, you may opt-in to save your name, email address, and website in cookies. These cookies will last for one year.
- If you log in, we will set cookies to save your login information. Login cookies last for two days, and screen options cookies last for one year.
- Cookies help us track how users interact with our Site and improve its functionality.
c. Managing Cookies
You can manage cookies through your browser settings. However, disabling cookies may affect your ability to use certain features on the Site.
5. Embedded Content From Other Websites
Articles on this Site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves as if you had visited those sites directly. These websites may collect data, use cookies, and track your interactions with the embedded content.
6. Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the Site can download and extract location data from images.
7. How We Use Your Information
We use your personal information for various purposes, including:
- To communicate with you and respond to your inquiries.
- To improve our Site and services.
- To send marketing or promotional communications, such as newsletters or updates, if you have opted in.
- To comply with legal obligations.
8. Data Retention
- Comments and their metadata are retained indefinitely to approve follow-up comments automatically.
- If you leave a comment, your data, including IP address, may be checked through an automated spam detection service.
- Users who register on our Site can access and update their personal information. We retain personal information in user profiles indefinitely unless you request its deletion.
9. Your Rights Over Your Data
- You can request a copy of the personal data we hold about you or request that we delete your data, subject to legal requirements.
- You can also request that we erase any personal data we hold about you, except for information we are required to retain for administrative, legal, or security purposes.
Text Messaging Service Terms
10. Text Messaging Service
We use CallRail to send text messages to users who opt-in to receive communications from us. These messages may include service updates, promotions, or other notifications.
a. Opting In
By providing your mobile number and opting into our text messaging service, you consent to receive text messages from us. You understand that message frequency may vary and that message and data rates may apply according to your wireless provider.
b. Data Collection
We collect and store your mobile number when you opt-in for our text messaging service. This number will only be used to send the text messages you’ve requested.
c. Opting Out
To stop receiving text messages, you can opt-out at any time by replying “STOP” to any of our messages. Once you’ve opted out, you will no longer receive further text messages unless you opt-in again.
d. Data Retention
Your mobile number is retained for as long as you are subscribed to the text messaging service. If you opt out, we will retain your mobile number in our database to ensure compliance and avoid sending further messages.
e. Non-Disclosure of Mobile Phone Data to Third Parties
Mobile phone information will not be shared with third parties/affiliates for marketing/promotional purposes.
Terms and Conditions
11. Use of the Site
By using this Site, you agree to the following conditions:
- You are responsible for the accuracy of the information you provide.
- You agree to comply with all applicable laws and not misuse the Site or services in any illegal or harmful manner.
- We reserve the right to suspend or terminate your access if you violate these terms.
12. Limitation of Liability
We are not liable for any damages resulting from your use of the Site, including delays in message delivery or data inaccuracies. We are also not responsible for issues arising from third-party services, such as CallRail or your wireless carrier.
13. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of those third-party websites, and we encourage you to review their privacy policies.
14. Changes to This Policy
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of the Site after any changes indicates your acceptance of the updated terms.